Have you ever noticed that there’s something about September being on the horizon that invites making space for new things?
In my case, a catalyst was a blog post written by a good friend of mine about becoming the person you would be if you had the work and life you want. Reading it, really reading it, and thinking about it, made me realize that I’d been coasting for awhile…and that it was time to stop.
And the next realization was that organized structure was going to be a key area for me to implement.
You see, there are some areas in my life where I’m extremely organized. (Just ask the foolhardy person who puts one of my cooking utensils away in the wrong place, so that it’s not where my hand expects to find it next time around!)
But in some others – like actually making a plan for how to work systematically towards a goal – I’ve always been somewhat lacking. Once the goal was made, sometimes written down, often just residing in my head, it usually fizzled out shortly thereafter. Some genuinely important things never seemed to get beyond good intentions.
My guess is, I’m not alone in that.
organized structure was going to be a key area for me to implement
Anyway, the first thing I did was to write down a list of a whole bunch of things I’d like to accomplish.
Some important ones centered around:
- Caring for my spiritual self
- Parenting in a more deliberate and meaningful way
- Mulling over what’s next for my business
Along the way, a couple of terrific resources I found (which helped me crystallize these four ‘secrets’ in my own mind) are:
Do It Tomorrow, by Mark Forster
The Organizing Sourcebook, by Kathy Waddill
So, here goes!
Sharpen Focus
Here are the questions I came up with as the first stage in goal-setting:
- Why do I want to commit to this?
- What will committing to this mean, in terms of resource allocation? Do I have or can I realistically access those resources? Is it important enough to justify that? Why or why not?
- What is my vision for this? How will I know when I am successful?
- What are smaller goals I can set that will act as stepping stones on my way to ultimate success?
- What are my plans for maintaining the required level of effort?
Monitor Progress
Having decided that a goal is worthy of committing to, I set appointments in my calendar for things like:
- Think about…
- Make decision about…
- Plan…
- Review…
Part of the appointment includes setting up tasks to accomplish on the way to the next thinking/deciding/reviewing milestone. And since I learned about will-do (as opposed to to-do) lists from the eminent Mr. Forster, these tasks do actually get done. (Publishing this blog post today was one of them!)
support enough to make the outward behaviors I’m seeking happen as a natural consequence
Pay attention to one’s own mind and emotions
It’s easy to get tired and discouraged along the way and this can break you if you don’t address it. For me, this means more questions, like:
- Since success begets success, have I set my goals too high to enjoy consistent success along the way? Do I need more ‘stepping stone’ goals?
- Is my original ‘why’ for committing to this goal still compelling? Why or why not?
- What structure can I put in place to help support me? A coach? Working on bite-size pieces at the same time every day so that it ‘just’ becomes part of my life?
Develop a plan, before it’s ever needed, for when you get derailed
I had this happen recently when we went on vacation and the exercise program I’d been following faithfully went out the window for a week. I can’t tell you how many times in the past a missed week would have stretched into weeks and months, with every passing day making me feel worse about the issue and simultaneously making it harder to get restarted.
This time, when I started my program, I decided to get smart. I know myself – and I know my little, internal danger signs: denial and sluggishness. So as planned, as soon as I got home, I got out my book, The Flat Belly Diet, which includes twenty-eight short but contemplative writing assignments. And I committed to doing one each day.
So much of success in things like this is a mental game and I knew that this would be support enough to make the outward behaviors I’m seeking happen as a natural consequence.
So there they are, my four secrets (really, all structural) for keeping projects moving forward to shining success!
I’m on vacation this week, but I was reminded of a business truth in the midst of it.
After seeing a movie together, my family and I decided to go out to dinner. We settled on Chili’s, a family-friendly chain restaurant. It was a tasty meal.
But what really stood out in my mind was the quality of the service. It was good. Really good.
Our waiter, Josh, was friendly and attentive without being overbearing. He took the time to talk with the kids about their meal selections (tacos), explaining the options, sharing what his favorite combination was and why. When I said I’d prefer my fajitas without any sour cream on the side, he took the initiative to ask if I’d like extra of any of the other toppings, rather than waiting for me to ask. We mainly ordered finger food, and he thought to provide individually wrapped hand wipes, in addition to napkins. Smiling and relaxed, his entire demeanor made me feel that he was genuinely interested that we had an enjoyable time.
Just little things. But all together, they made me feel like someone was looking out for us. And that was a wonderful feeling to relax into. Moreover, I gladly left a particularly generous tip. AND complimented Josh’s service to the manager.
The experience made me think about business in general. How empathetic is our approach to marketing? How “seen” do our customers feel when we serve them?
Seem needy, seem desperate for work, and you invoke only nervousness – as surely as the stance and gaze of a hungry wolf makes a prey animal run.
Of course, among other reasons, we’re all in business to make a living. (At least that’s true of all the business owners I know.) No money = no business.
And to make money, you have to have clients who pay you. That’s an immutable truth.
Still, there’s a paradox at work.
Seem needy, seem desperate for work, and you invoke only nervousness – as surely as the stance and gaze of a hungry wolf makes a prey animal run.
So even if you do desperately need work, shift the focus. Really listen to your clients and prospective clients. Pay attention to what they say and what they don’t say. Not because you’re trying to “catch” them. But rather, so that they know they’re in a safe harbor – with someone who understands them, cares, and can actually help with whatever problem needs solving.
Reach out in that generous way and the day will come when you won’t feel that you have to chase work. Because work will come to you.
One businesswoman I know has over 3,000 emails in her inbox. Now, if this worked for her, I wouldn’t be writing about it!
So, if that’s you – and it’s not a problem for you – great! Maybe one of the other articles on this blog will be helpful for you.
What happens with my acquantance, though, is that she feels incredibly burdened by email – knowing as she does what she’s going to be confronted with every time she opens that inbox. It’s like a monster on her back that just keeps growing – and growing – and growing.
Can you relate? I sure can (although I think I’d flake out long before I ever reached the 3,000 mark)!
These days, the catchall idea is, “Just farm it out to your virtual assistant.” But you know what? No one else can completely replace you when it comes to your emails. There’ll always be people who need YOU.
With that in mind, outside help can only take you so far if you don’t develop an effective system yourself for dealing with messages.
Here’s the thing about learning a new system, though. I admit: it can feel really crummy at first. It’s like learning a new dance – left foot? right foot? left crosses over right, then you pivot? Aaarrrgghh!
In the beginning, you have to concentrate on every individual step…the not-so-fun part. But if you can stick it out through that phase, before you know it, you’ve memorized the pattern as a seamless whole and you’re out there shaking your stuff with the best of them.
So, what are the hallmarks of an effective system for dealing with emails?
- Emails are handled in scheduled batches, rather than allowed to interrupt you all day long as they come in. Make your calendar your friend for this!
- Information is put where it’s most useful. For instance, instructions regarding a project should be added to your task list. Once you’ve done that, and sent a quick message acknowledging the assisgnment, file the email in your archives.
- Emails that have been read are never, ever, ever left in your inbox.
- The ultimate key: Spend a little time up front to save yourself a lot of time later – but don’t spend more time than you have to.
So, with that in mind, here are two tools you can use to achieve a consistently empty inbox, while looking like a star to your clients and coworkers at the same time.
If you’re using Outlook, I’ve previously shared a video showing how the Getting Things Done Outlook Add-In works. And it does work; I recommend it highly.
Another great system for moving through your email with ease and speed is described in Chapter One of Upgrade Your Life, a terrific book by Gina Trapini. This simple, four-folder system can be used with any email client. I’m using it myself now, since I’ve switched to Google Apps Premium (which doesn’t interface seamlessly with the GTD Outlook Add-In, even if you’re using the Gmail to Outlook synchronization tool). The system is easy to master and effective.
The heart of the matter is that you can achieve the reputation of reliability while enjoying the mental comfort of a streamlined inbox. And you can do this without spending undue time on it.
But you have to be willing, not just wishing. Are you?
You know how when someone’s counting on you to do something by a certain time – and they’re paying you for it, no less – you really, really want to get it accomplished for them?
Well, that’s what I was feeling with a client’s ezine. She’d given me the material, I did the layout, and she asked for some major changes to the layout.
That’s where things got hairy.
See, I only had forty-five minutes left in my workday. My client has no idea what’s involved in shuffling the layout around to the extent she’d requested. But I do. I knew forty-five minutes to get that done and still check emails and do all the little things that close out my day was pushing it.
Feeling an internal tidal wave of urgency to get it out on deadline, I forged ahead.
And I ignored the overwhelm I was feeling.
And I made a mistake.
Not a huge one and not one that would cost her any money. In the hurry, a sentence in her original copy never made it into the final version of the ezine that went out. Knowing the background, it never changed the meaning of the material for me.
However, it would have added some additional context for the recipients. And that embarrassed her, because after all, the ezine went out under her name.
And it embarrassed me, because I missed it in the first place.
So what can you take away from all this?
You need to respect your limitations
I knew my symptoms of overwhelm and I ignored them. I didn’t want to let my client down. But in the end, even if it was in a small way, that’s exactly what I did by trying to push through what I was feeling.
I knew my symptoms of overwhelm and I ignored them. I didn’t want to let my client down. But in the end, even if it was in a small way, that’s exactly what I did by trying to push through what I was feeling.
So, how do you respect your limitations and still not let anybody down, including yourself?
Be honest
I could have been honest and communicated with my client that I was afraid a mistake would be made if I pushed ahead with all the layout changes and tried to get it out that same day and asked her if it would be okay to get it out the following day. That would have given me a chance to do a proofing against her original material under more relaxed circumstances.
Since I only work with people who are happy to work with the boundaries I put around my business (working part-time hours), it’s likely she would have been fine with this. After all, our once-monthly ezine deadline is a self-imposed one; it’s not likely any of the recipients would have noticed or worried about it if it went out a day late.
Take a break
Or, if it really had been a non-negotiable deadline, I could at least have taken a time out and gone back to it after I’d given my body a chance to calm down. With that chance to relax, it’s possible I still would have caught the omission.
What about you?
I have a special client who is a wonderful healer – sincerely concerned about other people and very giving. But computers aren’t her thing. In fact, to her, they’re more of a necessary evil.
In her ideal life, she’d never have to sit in front of a monitor and keyboard.
Some months before she met me, she was talked into buying a Macintosh laptop. She’d always used a Windows-based PC before.
Given how much the idea of technology intimidates her, she’s done an incredible job of mastering the new platform.
But the truth is, she’s hated it ever since she got it and she’s really struggling with whether or not to trash it and go back to what she knows or whether to keep plugging along with the Mac.
Either way involves a certain amount of upheaval, expense, and stress. She feels completely stuck.
So, what’s a person to do when she’s at a fork in the road, needing to move forward in some direction but feeling like a deer caught in the headlights?
When you’re feeling paralyzed, you need to give yourself some time out of time. No matter how much pressure you feel, be it internal or external, to make a decision.
First and foremost, realize that any decision you make based only on people, books, information, etc. outside of yourself isn’t likely to make you feel too good in the end. You need to connect with yourself.
Especially is this so for those of us (myself included) who deeply need to know something on a feeling level, not just a logical one.
But I’m not talking about escape. I’m talking about time to deeply connect with what our heart whispers, so that we have some direction we feel at peace moving forward with.
…time to deeply connect with what our heart whispers, so that we have some direction we feel at peace moving forward with.
If you’re this type of person, one of the best business primers I’ve come across is Unveiling the Heart of your Business, by Mark Silver. (Not an affiliate link.)
Two ways you can check out Mark’s work for free is by subscribing to his ezine and receiving a three-chapter excerpt from the book. You can also support yourself in taking some “time out of time” by taking up the 14-day Remembrance Challenge (also free).
The great thing? Even with just these free resources, you’ve got the foundation for unstuckness.
Check them out and let me know what you think.
Some email clients (programs) have built-in limitations on line length.
Let’s say we have an email client that automatically breaks each line at 60 characters. If you have a link that’s longer than 60 characters, it will “break” the link at the 60 character point, shifting all the information from the 61st character onward to the next line. Here’s an example of what that could look like:
http://www.virtualmoxie.com/2009/09/author-your-own-fairytale.ht
ml
As you’ll see if you try clicking the link, it won’t work properly.
So if you receive a broken link, watch the following video to find out how to fix the problem. For sending longish links, services are available that will shorten the URL, eliminating the issue. Examples include tinyurl, budurl and bit.ly.
I turn my computer off every Friday and don’t turn it on again until Monday. It’s one of the ways I run my business instead of letting it run me.
But there is a downside.
As the weekend wears on, my dread of being crushed by the sheer number of emails I’m sure to find on Monday grows until it’s like a lead ball in my gut.
So, what’s a girl to do?
I’ll skip over all the things I tried that didn’t work and get right to the one that did: The Getting Things Done Outlook Add-In.
Here, in a nutshell, is what I love about the GTD Outlook Add-In: It makes it easy for me to keep my inbox empty without losing track of anything. Check out the video, below, where I demonstrate how.
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